Refund policy

Last updated:  13/09/2026

We want you to be happy with your purchase. If something isn't right, here's how we can help.

Return Window 
You may request a return or exchange within 7 days of receiving your order.

Eligibility 
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging where possible
- Accompanied by proof of purchase (order number or receipt)

Certain items such as personal care products, perishables, or items marked as final sale may not be eligible for return.

Damaged or Incorrect Items 
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

How to Request a Return 
Email kairov.shop@gmail.com with your order number and reason for return. We'll provide instructions on next steps.

Refunds 
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 7 to10 business days.

Return Shipping Costs 
Unless the item is faulty, incorrect, or damaged on arrival, the customer is responsible for return shipping costs.

Questions 
Contact us at kairov.shop@gmail.com or +27797574194 for any return-related questions.